Here is a quick webinar I presented about how to say “No.”

You deserve to be in control of your own time and priorities — but this can be difficult in a world of competing work projects and personal relationships. The formula I present in this 20-minute video can help you say a “no” that is both warm and firm. Done right, it might even make the people you use it on come back just so you’ll say no to them again. (-;

Feel free to forward right to the 1:10 mark once you press PLAY if you want to bypass the silence while attendees arrived.